FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does delivery take?
5~15days(Shipping times may vary between different countries）
Where does coxsmart ship to?
United States.&Source Origin(China);
How will my delivery be shipped?
Choose Amazon or 4PX for shipping based on the Product.They will choose the carrier that they think works best for our customers.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.
Notes:
- If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
- If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. coxsmart will not replace the order or issue a refund.
30-Day Money-Back Guarantee
Undamaged products can be returned for a full refund,within 30 days of purchase.Once the returned item arrives back in coxsmart warehouse for inspection, the refund process will begin.
- Returns must include all accessories.
- For non-quality related warranty claims, buyer is responsible for shipping costs.
- For non-quality related warranty claims, coxsmart refunds the cost of the product itself.
- Returns may be rejected if items do not meet the above requirements。
Orders
Below are some of are common questions about orders
About Product Prices
We will promote products from time to time, so the discount price will change at different times..
Can I get a discount?
you can get discounts on relevant products by visiting our Promotional Discounts page or get them via email
About bulk ordering？
For large quantity orders (more than 100 units at one time), we have discounts, you can contact us to discuss prices, delivery fees, etc.coxsmart@veekoon.com
How much does shipping cost?
Shipping charges vary based on your location and the products purchased. For an accurate estimate of shipping charges, please proceed through the checkout process.
Products
Below are some common questions about our products
Description about the product？
We describe products truly and truthfully and give relevant tips.
Source of goods？
From coxsmart independent research and development or joint research and development and production with partners
How to ensure quality？
We have a strict quality management system and strictly control production quality and quality inspection.